FAQ

 
WHAT IS THE ORDERING PROCESS?

ALLINA LIU ships from Manhattan, NY. Every local request and shipments will be prepared and delivered by means of USPS inside 2-3 business days, pending installment approval and check. Every international request will be delivered by means of DHL Express inside 2-3 business days, pending installment approval and check.

 

WHAT IS MADE TO ORDER/PRE ORDER?
Some styles are made to order (each made to order product is stated on the product description of the product page). For made to order styles please expect estimated shipping to be within 1 - 2 weeks after purchase unless otherwise stated. For pre order items, please expect delivery on the date stated on the product description.

 

DO YOU SHIP TO P.O. BOXES?

Please note that USPS is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

 

HOW ABOUT TAXES & DUTIES?
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees if your order is under $250 USD. We offer free shipping including import fees for orders over $250 USD. If you refuse a shipment from ALLINA LIU, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ALLINA LIU.

DO YOU OFFER EXPEDITED SHIPPING?
We offer expedited shipping at additional cost charged separately. Please inquire contact@allinaliu.com We do not offer expedited shipping on international orders.

 

PLEASE NOTE
ALLINA LIU is not responsible for lost and/or stolen packages. All fees to ship the package back to customer will be covered by the customer. Once your item has shipped, you will receive a confirmation e-mail with tracking info. Please allow 1 business day for tracking info to be updated.

 

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WHAT IS YOUR RETURN POLICY?

We currently do not offer refunds at this time. If you would like to exchange an item purchased on www.allinaliu.com, please begin your return by clicking here within 20 days of delivery date. All exchanges must be shipped back to us within 7 days of the request approval. - Items must be returned in new & unused condition, with all original packaging and tags attached.
- We cannot exchange clothing that has been worn or used. 
- Initial shipping charges cannot be refunded.
- ALLINA LIU reserves the right to refuse any exchanges which do not meet our return policy requirements or are returned without written approval.
 -Your new exchange shipping label will be deducted from the original amount

 

AND EXCHANGES?

We will accommodate an exchange for items purchased on www.allinaliu.com the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on both domestic and international orders. A maximum of one exchange per item will be allowed. Once the exchange item is received, we will send out your exchange request as soon as possible while notifying you with new tracking. 
To begin your exchange request, please click here.
 
WHAT IF I RECEIVE A DEFECTIVE ITEM(S)?

If an item is received damaged or defective, please contact customer service immediately at contact@allinaliu.com.
 
WHAT HAPPENS IF MY PACKAGE IS RETURNED TO SENDER / OR I REFUSE MY PACKAGE(S)?
Orders refused or deemed undeliverable by USPS will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.
  

 

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Please email all policy questions or comments to contact@allinaliu.com.