PLEASE NOTE WE CURRENTLY DO NOT OFFER REFUNDS AT THIS TIME, ONLY EXCHANGES OR STORE CREDIT.
If you would like to exchange an item purchased on www.allinaliu.com, please begin your exchange by clicking here within 7 days of delivery date. We apologize but cannot accept exchange or return inquiries sent 7 days after the delivery date.
All exchanges must be shipped back to us within 7 days of the request approval. We will accommodate an exchange for items purchased on www.allinaliu.com the same style in a different size or color.
For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on both domestic and international orders. A maximum of 2 exchanges per item will be allowed. Once the item is received, we will send out your exchange request as soon as possible while notifying you with new tracking.
We currently do not offer refunds at this time, only exchanges or store credit.
- Items must be returned in new & unused condition, with all original packaging and tags attached, if the "do not remove" tag is missing the item will not be accepted.
- We cannot exchange clothing that has been worn or used.
- Initial shipping charges cannot be refunded.
- ALLINA LIU reserves the right to refuse any exchanges which do not meet our return policy requirements or are returned without written approval.
- We offer complimentary shipping on domestic exchanges only.
- International exchange shipping labels are not complementary and must be paid for by the customer.
- Store credit does not expire. Reach out to firstname.lastname@example.org for store credit inquiries. You will be provided with a checkout code once the item has been returned.